Shakti offers a one year warranty on all items purchased through our website. This warranty is not guaranteed on all sale items.  We will repair, or, at our option, replace any defective Shakti Jewelry with the same or a comparable model.

If you purchased a Shakti piece item from a third-party store or retailer, please contact the store from which you purchased it.

To have your necklace repaired, please call or email info@iloveshakti.com or call 780-886-5683 for an RMA #. Then you can ship your jewelry back with the RMA & it will be repaired and returned to you. If you are beyond our one year replacement policy, jewelry can be repaired with a fee. Please contact Shakti for RMA.